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Terms & Conditions

Last updated: October 8, 2026

Service Agreement

These Terms and Conditions ("Terms") govern your use of Shivakriti services. By using our services, you agree to these terms in full.

1. Acceptance of Terms

By accessing and using Shivakriti services, you accept and agree to be bound by the terms and provision of this agreement.

If you do not agree to abide by the above, please do not use this service.

2. Service Description

Shivakriti Tech provides AI automation, generative AI and chatbot solutions, web development, custom software development and related digital services.

We reserve the right to modify, suspend, or discontinue any aspect of our services at any time.

Service availability may vary by region and is subject to technical limitations.

3. User Responsibilities

  • Users must provide accurate and complete information when using our services.
  • You are responsible for keeping any account credentials or API keys we provide to you confidential.
  • Users must comply with all applicable laws and regulations when using our services.
  • Prohibited activities include but are not limited to: spam, fraudulent activities, or any illegal use of our platforms.

4. Payment Terms

  • All fees are due and payable in advance unless otherwise specified in your service agreement.
  • Prices are subject to change with 30 days' notice.
  • All payments are non-refundable, as set out in our Refund & Cancellation Policy.
  • Late payments may result in service suspension or termination.

5. Intellectual Property

  • All content, features, and functionality of Shivakriti services are owned by us and are protected by copyright, trademark, and other laws.
  • Custom solutions developed for clients remain the property of the client upon full payment.

6. Privacy and Data Protection

  • We are committed to protecting your privacy and handling your data responsibly.
  • Our data processing practices are detailed in our Privacy Policy.
  • We implement industry-standard security measures to protect your information.
  • Users have rights regarding their personal data as outlined in applicable privacy laws.

7. Service Level Agreement

  • We strive to maintain 99.9% uptime for our services.
  • Scheduled maintenance will be announced in advance when possible.
  • Service credits may be provided for extended outages as outlined in individual service agreements.
  • Support response times vary by service level and are specified in your agreement.

8. Limitation of Liability

  • Shivakriti shall not be liable for any indirect, incidental, special, or consequential damages.
  • Our total liability shall not exceed the amount paid by you for the services in the 45 days preceding the claim.
  • We do not guarantee uninterrupted or error-free service.
  • Users are responsible for maintaining backups of their data.

9. Termination

  • Either party may terminate services with written notice as specified in the service agreement.
  • We reserve the right to suspend or terminate accounts that violate these terms.
  • Upon termination, users have 30 days to retrieve their data before it may be deleted.
  • Prepaid fees, including for unused services, are not refunded.

10. Governing Law

  • These terms shall be governed by and construed in accordance with the laws of India.
  • Any disputes arising from these terms shall be resolved through binding arbitration.
  • The courts of Vadodara, Gujarat, India shall have exclusive jurisdiction over any legal matters.
  • If any provision of these terms is found unenforceable, the remainder shall remain in effect.

Contact Information

If you have any questions about these Terms and Conditions, please contact us:

  • Email: shivakrititech@gmail.com
  • Phone: +91 9426782442
  • Address: Vadodara, Gujarat, India