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Refund & Cancellation Policy

Last updated: October 8, 2026

Payments to Shivakriti Tech are non-refundable. This covers project fees and advances, subscriptions to our software (including Shivakriti Logistics CRM), and onboarding fees. Payments taken twice or charged in error are returned.

1. All Payments Are Final

  • Projects and services: advances, milestone payments and final payments for AI automation, software, web development and related work are non-refundable once paid, because the work and time are committed when the payment is made.
  • Software subscriptions: monthly and yearly plans, including the unused part of a period, are non-refundable. This includes Shivakriti Logistics CRM.
  • Additional charges: extra users, onboarding and data migration fees, and any other one-time charges are non-refundable.

2. Try Before You Pay

Shivakriti Logistics CRM has a free trial with no card required, so you can use the full product before paying. For projects, the scope, deliverables and payment milestones are agreed in writing before work starts.

3. Cancellation

  • Software subscriptions do not renew automatically. To cancel, do not pay for the next period; you keep access until the end of the period already paid for.
  • A project may be cancelled with written notice as set out in its service agreement. Work completed up to the cancellation is billed as agreed, and amounts already paid are not refunded.

4. Payments Charged in Error

If you are charged twice for the same invoice or period, or charged an amount you did not approve, tell us within 7 days with the payment reference. Once we confirm the duplicate or wrong charge, we return it to the original payment method. Banks usually take 5 to 7 working days to show the amount.

Contact Information

For questions about a payment, please contact us:

  • Email: shivakrititech@gmail.com
  • Phone: +91 9426782442
  • Address: Vadodara, Gujarat, India

See also our Terms & Conditions and Privacy Policy.