Privacy Policy

Last updated: September 22, 2026

Our Commitment

Your privacy is important to us. This policy explains how we collect, use, and protect your information.

We implement industry-leading security measures to protect your information.

We clearly explain what data we collect and how we use it.

Privacy considerations are built into every aspect of our services.

You have control over your data and can manage your privacy preferences.

This Privacy Policy describes how Shivakriti collects, uses, and protects your personal information when you use our services.

Personal Information: We collect information you provide directly, such as name, email address, phone number, and company details when you fill in our contact form, subscribe to our newsletter or email us.
Usage Data: We automatically collect information about how you use our services, including IP addresses, browser type, pages visited, and interaction patterns.
Technical Data: We collect device information, operating system details, and technical specifications to ensure optimal service performance.
Communication Data: When you communicate with us, we may retain records of those communications for support and improvement purposes.

Service Delivery: To provide, maintain, and improve our AI automation, chatbot, and digital communication services.
Customer Support: To respond to your inquiries, provide technical support, and resolve any issues you may encounter.
Communication: To send you service updates, security alerts, and marketing communications.
Analytics: To analyze usage patterns and improve our services, develop new features, and enhance user experience.
Compliance: To comply with legal obligations, resolve disputes, and enforce our agreements.

Service Providers: We may share information with trusted third-party service providers who assist us in operating our services. For example, contact-form and newsletter submissions are delivered to us through EmailJS.
Business Transfers: Information may be transferred in connection with mergers, acquisitions, or sale of business assets.
Legal Requirements: We may disclose information when required by law, court order, or government request.
Consent: We may share information with your explicit consent for specific purposes.

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

Encryption: All data transmissions are protected using industry-standard SSL/TLS encryption.
Access Controls: We implement strict access controls and authentication measures for our systems.
Regular Audits: We conduct regular security audits and vulnerability assessments.
Employee Training: Our staff receives regular training on data protection and security best practices.
Incident Response: We have procedures in place to respond quickly to any security incidents.

Inquiry Data: We retain the details you send us through our forms for as long as needed to respond to you and provide our services.
Usage Data: Technical and usage data is typically retained for up to 24 months for analytics and improvement purposes.
Communication Records: Customer support communications are retained for up to 7 years for reference and training purposes.
Legal Requirements: Some data may be retained longer to comply with legal obligations or resolve disputes.

Access: You can request a copy of the personal information we hold about you.
Correction: You can request correction of any inaccurate or incomplete information.
Deletion: You can request deletion of your personal information, subject to legal and contractual obligations.
Portability: You can request your data in a portable format for transfer to another service provider.
Opt-out: You can opt-out of marketing communications at any time by emailing shivakrititech@gmail.com or using the unsubscribe link in our emails.

Essential Cookies: We use cookies necessary for the operation of our services, such as security and basic site functionality.
Analytics Cookies: We use analytics tools to understand how our services are used and to improve user experience.
Preference Cookies: We store your preferences and settings to personalize your experience.
Marketing Cookies: With your consent, we may use cookies for marketing and advertising purposes.

You can control cookie preferences through your browser settings.

Our services may involve transferring your data to countries outside your jurisdiction.
We ensure appropriate safeguards are in place for international data transfers.
We comply with applicable data protection laws regarding cross-border data transfers.
Standard contractual clauses and adequacy decisions guide our international data handling practices.

To exercise your privacy rights or manage your data preferences:

If you have security concerns or notice suspicious activity: